Refund policy
The RareVinyl.com team, here to help.
Our promise to you
We're record collectors too, so we know how much it matters that your record arrives exactly as described. Every record we sell is individually checked and graded by our specialist team, and every order comes with our 100% satisfaction guarantee.
If something isn't as described, arrives damaged, or just isn't right for you, get in touch within 28 days of delivery and we'll happily give you a full refund. If you'd rather have a replacement (where available) or store credit, just let us know.
Sending something back
- Drop us a line first. Email sales@rarevinyl.com or chat to us live with your order number, and we'll send you a returns authorisation and tell you the best way to send it back.
- Please make sure your return reaches us within 28 days of the date of delivery.
- Pack it carefully so it gets back to us in the same condition we sent it. Unfortunately, we can't take responsibility for damage caused by insufficient packaging or by handling before it was returned.
- Pop a copy of your returns authorisation email, your invoice, or a note with your order number in the parcel so we can match it up quickly.
- Send it to the address below. It's the same address shown on your invoice.
Sealed records
If your item was sold "sealed from new", please return it with the shrink wrap intact (apart from the sleeve opening edge), along with all the inserts, sleeve stickers and anything else that came with it.
Your refund
As soon as your return arrives and we've checked it over, we'll refund the item in full.
Return postage is paid by you, unless the item is faulty, damaged or not as described. In that case please send us a photo when you get in touch, and we'll refund your return postage at standard mail rates once we've approved the return.
If your order hasn't arrived
Delivery times depend on where you are and the delivery service you chose. Now and then a parcel gets held up in the postal or customs system, so please allow a little time before letting us know it's missing. For standard international services this can be up to 28 days. It's rare for a parcel to go missing altogether, but if yours still hasn't arrived after 28 days, get in touch and we'll sort out a replacement, store credit or a full refund straight away.
Where to find us
RareVinyl.com (Esprit International Limited)
Esprit House
Railway Sidings
Meopham
DA13 0YS
United Kingdom
Email: sales@rarevinyl.com
Live chat: chat to us live
Phone: +44 1474 815010 (option 1)
We're always happy to help, so if you have any questions about a return, just get in touch.
Your right to withdraw (customers in the EU)
If you live in the European Union, the law gives you the right of withdrawal set out below. Our 28-day returns promise above gives you longer; this notice sets out your minimum legal rights.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Esprit International Limited, Esprit House, Railway Sidings, Meopham, Kent DA13 0YS, United Kingdom, telephone +44 1474 815010, email sales@rarevinyl.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at Withdraw contract. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Esprit International Limited, Esprit House, Railway Sidings, Meopham, Kent DA13 0YS, United Kingdom, email sales@rarevinyl.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Your statutory rights
This policy is in addition to your statutory rights as a consumer and doesn't affect them.